Pay or Appeal a Parking Charge Notice
For Parking Charge Notices issued by UK Parking Patrol Office Limited.
Payment and appeals are handled through our online parking charge portal. Have your Parking Charge reference and vehicle registration ready before you continue.
Parking charge support
Use the Correct Route for Your Notice
If you want to pay or challenge a Parking Charge issued by UK Parking Patrol Office Limited, use the online parking charge portal rather than the sales enquiry form.
Submitting the information through the portal helps connect your payment or appeal with the correct notice and vehicle.
If the notice was issued by a council, the police or another parking operator, follow the instructions provided by that organisation instead.
Open the Online Portal
Do not use the sales form for an appeal
Parking Charge appeals cannot be processed through the commercial enquiry form. Use the online parking charge portal.
The portal will show the options available for your Parking Charge after you enter the requested details.
- Parking Charge reference
- Vehicle registration
- Payment details if you are paying
- Relevant information or evidence if you are appealing
Choose an action
What Do You Need to Do?
Pay a Parking Charge
Use the online portal to view the payment options available for your notice.
Appeal a Parking Charge
Submit your appeal and any relevant supporting information through the online portal.
Make a Complaint
A complaint is different from an appeal against the Parking Charge itself.
Before you start
Have These Details Ready
Your Parking Charge Notice should contain the information needed to access the portal.
- The Parking Charge reference exactly as printed
- The vehicle registration shown on the notice
- Any information or evidence relevant to an appeal
Check the details carefully before submitting payment or an appeal.
Check the issuer
Is the Notice From UK Parking Patrol Office?
This route is only for Parking Charge Notices issued by UK Parking Patrol Office Limited. Check the issuer shown on the notice before continuing.
If your notice came from a council, the police or another private parking operator, Parking Patrol cannot access that case. Use the payment or appeal instructions supplied by the issuer.
Appeals and complaints
Appeals and Complaints Are Different
If you believe the Parking Charge should not have been issued, submit an appeal through the online portal.
If your concern is about service or conduct rather than the basis of the charge, read the Parking Patrol complaints procedure.
Using the complaints route does not replace submitting an appeal when you are disputing the Parking Charge.
Business enquiries
Looking for Parking Management?
If you are a landowner, managing agent, business or organisation looking for help managing a car park, use the commercial enquiry form instead.
The sales team cannot process payments or appeals, but they can help with parking management, ANPR, wardens, self-ticketing, signage and private land enforcement.
Parking charge help
Parking Charge Payment and Appeal FAQs
Where can I pay a Parking Patrol Parking Charge?
Use the online parking charge portal. Enter the details requested from your notice and follow the payment instructions shown.
How do I appeal a UK Parking Patrol Office Parking Charge?
Open the online parking charge portal, enter the details from your notice and select the appeal route available for your case. Include the information and evidence relevant to your appeal.
Can I submit an appeal through the sales contact form?
No. The sales form is for businesses and landowners seeking parking management. Parking Charge appeals must be submitted through the online portal.
What details do I need to access the portal?
Have the Parking Charge reference and vehicle registration shown on the notice ready. If you are appealing, also gather any information or evidence relevant to your case.
What if my notice was issued by another organisation?
Follow the instructions on that organisation’s notice. Parking Patrol cannot take payment, view evidence or process an appeal for a notice issued by a council, the police or another private parking operator.
Is making a complaint the same as appealing a Parking Charge?
No. An appeal disputes the Parking Charge itself and should be submitted through the online portal. A complaint concerns service or conduct and follows the separate complaints procedure.
Where can I find my Parking Charge reference?
The reference is printed on your Parking Charge Notice. Enter it exactly as shown, together with the vehicle registration requested by the portal.
I am a landowner or business. How do I contact Parking Patrol?
If you are looking for parking management rather than help with an existing charge, use the commercial contact page.
Pay or appeal online
Ready to Continue?
Have your Parking Charge reference and vehicle registration ready. The online portal will show the payment or appeal options available for your notice.
